TERMS & CONDITIONS

This agreement sets out the terms that will apply to the operation of your Lanistar card (“Card(s))”, which includes your Lanistar card and account (“Account”). We may change these terms and conditions and/or vary our Services provided we give you at least 60 days’ notice off such change before it takes place. We provide technology which enables you to create your Account and associated payment Cards and link your other payment cards to that account so that they can be used seamlessly as part of the same payment service.

Our service protects your money through use of advanced security features such as biometric card activation and dynamic security codes giving you more control, protection and convenience all backed up by our 24/7 multilingual support. You can download a set of these Terms from our website and we will tell you by email when we need to make changes to them.

Based on the card you select the following fees and benefits apply: NOTE: ALL fees and charges are in the customers account local currency – therefore if your Card is set up as a R$ Brazilian Reais account, fees and charges will be levied in R$ Brazilian Reais.

We are Lanistar Limited a company incorporated in England and Wales with registered address at Sovereign House, 361 King Street, London, W6 9NA, United Kingdom, company registration number 12091938 (“Lanistar” or “We”).

Our subsidiary company Lanistar Brazil LTDA (CNPJ: 43.983.536/0001-87), operates in Brazil to provide our services. We partner with a number of authorised financial service providers enabling you to use your account through our technology to deliver payments and make transaction (“Partners”). These providers have their own Terms and Conditions which can be found below.

NOTE: By agreeing to the Lanistar terms and conditions for the use of its Payment Card you are also agreeing and accepting the terms and conditions for our service Partners so please ensure you have read and understood their terms and conditions BEFORE agreeing our terms and conditions.

Currently our relevant Partners are: Our Card, account and the payment services associated with them are provided by Acesso Soluções de Pagamento SA - CNPJ 13.140.088/0001-99 (operational name Acesso Bank/Bankly). Acesso Bank/Bankly issues our Cards under licence from Mastercard International;

You are the individual who has applied for and been accepted for an Account and Card. You confirm that you are at least 18 years old and resident in one of the countries indicated in the application process. You agree that we may contact you regarding your Account or Card at the email address provided by you, by calling your mobile phone or through the Lanistar App. We collect personal data about you when you apply for your Account and Card and when you use them, and we will use this personal data and share it with our Partners in order to be able to provide the Service. It is your responsibility to keep your contact details which you lodge with us up to date and accurate.

We provide you with the Lanistar App which enables you to operate an Account and Card. You can use your Account to make and receive payments and move funds to other Accounts and bank accounts and use your Card to purchase goods and services and withdraw money from ATMs. For more information regarding the Service visit our website here:
https://www.lanistar.com/en/

The Lanistar App is our software application you can download to your mobile device which is available from the Apple App Store or Google Play Store through which you can control and manage your Account and Card. With the Lanistar App you will be able to: Add funding sources for your Account and transfer funds into it; make purchases and move funds using your Card; make payments and move funds from your Account.You have a non-exclusive, non-transferable, fee-free licence to use the Lanistar App and software embedded in it to open and manage your Account and Card. This licence terminates automatically when you close your Account. We may make updates to the Lanistar App from time to time. We will let you know when we plan to do so and if the App will be unavailable for use, and for how long. If we need to do any unplanned maintenance on the App, we will try to let you know as soon as possible. You must upgrade the App when we make new versions available. If you do not, or you do not keep your phone’s operating system up to date, certain features of the App may not work as intended. We are not responsible for the performance of the App if you do not do this.

The Lanistar Card is free an totally virtual. You can choose any of our 8 wonderful designs within the Lanistar App.

Currently we are only live in Brazil. Your Lanistar Payment Account is the account associated with your Card and is administered by Acesso Bank / Bankly. In the UK the account will not be covered by the Financial Services Compensation Scheme (FSCS) as Lanistar is not a bank.

Your Card is a Mastercard debit card which can be used to fund the purchasing of goods and services at merchants that accept Mastercard cards and to make withdrawals from cash withdrawal machines. Restrictions may be applied by Mastercard or Bankly Acesso Solucions regarding the use of the Card which are outside our control. Your Card cannot be used where merchants are unable to obtain online authorisation for the transaction (for example on trains, ships, some in-flight purchases and tollbooths) and may in these circumstances decline the Card. You may not normally stop a Card transaction once you have authorised it. At that point we will deduct the value of the transaction, along with any applicable fees from the available funds in your Account. Your Card is valid for the period specified on the Lanistar App.

The currency of your Card and Account will depend on your place of registration. If a Card transaction is made in a currency other than the currency the Card is denominated in, the transaction will be converted to the currency of Card by the Mastercard rate set the day we receive details of the transaction. The exchange rate varies throughout the day and is not set by us.‎ You can check the relevant rate as follows:

https://www.mastercard.co.uk/en-gb/consumers/get-support/convert-currency.html;

If you wish to close your Account you must contact Lanistar Customer Care. On your instruction your Account will be closed and your Card and will be cancelled. Any available funds remaining on your Account after closure will be transferred to your nominated bank account via Faster Payments or SEPA (as relevant). If for any reason this is not possible, those funds will remain available to you for a period of six years from the date of Account closure for you to claim by providing details of any alternative recipient account. We will not return any funds remaining on the Account after six years from the date of Account closure. We may close your Account and terminate your use of the Services or at our option suspend the Services and your access to your Account and Card: by giving you at least 60 days’ written notice; if required to do so by law, regulation or law enforcement; or if you are in material breach of the terms of this agreement.

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Should you wish to make a complaint or talk with us about your Account or Card please contact Lanistar Customer Care via the live chat feature of the Lanistar App. On receipt of your query we will acknowledge receipt within 3 working days, we shall try to respond to you as quickly as possible but in any event, we shall reply to you within 15 working days. If, having received a response from our Customer Care team, you are unhappy with the outcome, you can escalate your complaint to our Partner depending on whether your complaint relates to the Account or Card.

We shall not be liable for: any loss arising from any cause beyond our control, including but not limited to, a lack of funds and/or failure of network services (such as at ATMs) and failure of data processing systems;

• any loss of profits or losses not directly the result of our error;
• any loss caused by use of your Account or Card that is contrary to the terms of this agreement;
• goods or services that are purchased with the Account or Card; and
• for any damages due to loss, fraud or theft that you have reported to us 13 months after the event.